Informative appointment booking in a single view with easy wizard type completion to deduct salon-use products and service incentive assignment.
Book based on rooms or staff, both online (for customers) or from the branch.
Accept multiple appointments at the same time, within the same room or staff.
Block off timing of rooms or staff to prevent overbooking.
Set specific status such as Confirmed, Arrived, Started so that everyone is well-informed.
Create customer lead appointments and track conversion as well as lead spending amounts.
Customers will automatically have a calendar reminder created on their phone whenever an appointment is created in Aoikumo. Response to these reminders will be automatically sent to your outlet's e-mail.
Customer Relationship Management (CRM)
Access your customer’s full profile including visit history, payment records, and treatment outcomes to deliver personalised service that keeps them coming back.
Track Sales, Payments, Appointments, Loyalty Programme, Wallets and Product Redemptions.
Assign customer status tags such as VIP to ensure your front desk team provides prompt and personalised attention upon check-in.
Send personalised notification SMS/WhatsApp to the customer directly. Auto-notify them when a Credit Voucher is used.
Send automated review requests after each completed service or treatment, helping you gather valuable customer feedback to strengthen your business reputation.
Utilise built-in follow-up notes and reminders to ensure timely follow-ups, minimise overlooked issues, and maintain a professional standard of service.
Strengthen customer relationships by sharing after-treatment care infographics, showing that you care about their wellbeing beyond the session.
Billing
Our system offers flexible billing structures and supports various payment types, setting us apart from traditional POS systems.
Input staff commission dividends directly during the billing process to reduce manual calculation and save time.
Integrated with a payment gateway for a seamless process, supporting flexible payment methods including cash, card, cash wallet, and credit vouchers.
Automatically calculate discounted pricing and apply promotion vouchers during checkout for a smooth and accurate billing experience.
Go paperless with e-signatures and e-receipts during billing and service redemptions for a smoother and more efficient experience, with e-receipts easily shareable via WhatsApp or email.
Integrated with accounting software to simplify your bookkeeping and ensure accurate financial records.
Loyalty & Package Control
Keep your customers coming back with an attractive loyalty programme that offers point redemptions, flexible package sharing with family and friends, and options for mix & match or bundled packages.
Manually set customers to a predefined programme with points-earning capabilities, based on your own preference or set auto-tier up options so that Aoikumo™ can automatically upgrade or downgrade customers based on spending and expiry.
Sell Packages flexibly, with redemption expiry or allow customers to mix & match or bundle their purchases with various service groupings.
Automated payment-redemption control of what was redeemed, shared with customer's friends.
Let customers redeem from any branch, with a live redemption view. No more over-redemption or manual control!
Staff Roster with Commissions & Incentives
Manage your employees efficiently with duty rosters and attendance tracking to ensure punctuality. With the kumoSan app, employees can clock in and out while monitoring their latest sales and commission performance. As a business owner, you can review their progress remotely, even when you are not on the premises.
Set employee availability roster and set turns for customer servicing.
Track and manage different commissions and incentive types for sales or service or treatments.
Let your staff manage appointments for the day, working roster for the week, live commissions and create tasks from kumoSan.
Marketing
Boosting your sales revenue with our robust marketing feature, creating campaign and target to your customer can never be accuracy and effective.
Create marketing vouchers directly within the system and sync them to customer profiles, making your campaigns fully traceable and measurable.
Evaluate customer behaviour through insightful reports to support smarter decisions on your campaign direction.
Send out your campaign vouchers or promotions effortlessly using the built-in SMS, email, and WhatsApp tools.
Control customers’ opt-in on promotional activities.
Celebrate your customers' birthdays by sending automated greetings along with a special gift to make them feel valued.
Enter an overall sales discount value and Aoikumo auto-allocates the amount across the items in the cart.
Photo Capture, Annotation and Collaging
Enhance customer satisfaction through professional consultations using built-in photo capture, annotation, and collaging features.
Capture your customer’s treatment process seamlessly using the kumoBiz app or the built-in camera tools for accurate and organised records.
Annotate specific remarks directly on images to support precise and personalised consultations.
Present clear before-and-after comparisons with photo collaging tools to visually demonstrate your treatment effectiveness.
Case Notes with Auto-Save, AI Transcription, and Multi-Layer Note Structure
Record treatment outcomes with precision using auto-saved case notes and Kumo™ AI transcriptions, with multi-layer note-taking tools that support detailed aesthetic consultations and result tracking.
Create note templates such as SOAP or other treatment templates so that you can always re-use them when needed.
Create multi-grid photo collages and use multi-layer note-taking tools to ensure your documentation is comprehensive, supporting clearer and more effective consultations with customers.
Pin important notes to appear at the top as subtle reminders, and tag symptoms for better organisation and quicker reference during consultations.
Ensure your notes are safely recorded with the auto-save function, so you never have to worry about missing or lost entries.
Save time on manual typing by using Kumo™ AI Transcription to convert your spoken words into accurate case notes.
Medication & Prescriptions
Control Drugs ordered from suppliers, and dispense and prescribe these to patients without a fuss.
Three-level conversion from the way it is supplied by the supplier, to how it is stored and finally to how it is dispensed.
Track expiry of drugs and ensure the earliest drugs are prescribed first
Make your own medication? Mix drugs, consumables to come up with your own unique product
Prescribe drugs to patients along with the frequency of consumption.
Advanced Inventory
Powerful inventory for your business. Whether you're a single or multi-branch business, we've got you covered.
Track products, consumables, and medications in real time across all outlets.
Transfer, request, or return stock with just a few clicks and keep every movement recorded.
Create purchase orders and send them directly to your suppliers via email from the system.
Get notified with low stock alerts to ensure timely restocking and avoid service disruptions.
Integrate with a barcode scanner to ensure accurate stock updates and receipt processing.
Webstore with MeTIME Wellness
Why focus on store sales when you can opt to sell them online from your website or social media? Let customers purchase services online and immediately proceed to Online Booking.
Integrate your online store with your inventory and service listings, and set different pricing for online purchases.
Include product weight and dimensions to enable Aoikumo to auto-calculate freight charges through EasyParcel integration.
Set up return policies and store details so customers can easily reach out in case of any purchase-related issues.
Manage all sales and invoicing within the same system, keeping everything centralised and hassle-free.
Electronic Forms & Documents
Go Green! Design and create your own electronic indemnity & consultation form, ready with the Customer’s e-signature. The form will be automatically uploaded to the Customer’s profile.
Create interactive forms for customers to fill in when they first reach your centre.
Include anatomies such as skin or full body layout so that you are able to annotate or draw on them when you capture your patient's profile.
Let customers sign on the form which will automatically be uploaded into their profile.
Upload as many documents, e-forms and images as you want with unlimited storage space.
Google Review Management
Boost your Google Review rating with a convenient one-click feature integrated directly into the system, making it easier for customers to leave feedback after their visit.
Encourage positive reviews by providing a seamless feedback experience after each service.
Review history is linked to each customer profile, giving you clear insights into how customers feel about your service.
Manage and filter negative feedback internally before it appears publicly.
Address customer concerns promptly to protect and strengthen your business’s online presence.
Google Review Management
Manage all your branches from one centralised system, giving you full visibility into operations, customer records, inventory, and staff performance across every location.
Manage all outlet information in a single, centralised system for better control.
Access real-time reports on sales, appointments, and performance across all locations.
Share customer profiles and package balances across branches to ensure consistent service.
Monitor staff schedules and performance across different outlets.
Track and transfer inventory between branches seamlessly.
Set branch-specific pricing, services, and promotions while maintaining a consistent brand experience.
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